Technical Issues

For technical issues such as trouble logging in, username and password resets, issues with tokens, self service errors, or questions about browser compatibility, contact J.P. Morgan Markets Client Services (Customer Care):

• U.S. & Canada (Toll Free): +1 800 477 0406
• U.S. & Canada (Direct): +1 212 682 2358
• Australia: 1 800 340869
• Japan: 0066 33 813291
• Hong Kong: 800 961025
• Singapore: 800 1206711
• United Kingdom: 0808 2346255
• Email: jpmmhelp@jpmorgan.com: opens a blank email
• JPMM Additional International Toll Free Numbers: opens in new window

Note for J.P. Morgan Escrow transactions

Please contact your Escrow Services dedicated deal contacts for any general questions or issues related to your transaction. You may also contact us at:

• Email: ec.escrow@jpmorgan.com: opens a blank email
• Telephone: 1-800-318-5202

You may also review Frequently Asked Questions: opens in new window on the content and access “how-to” guidance within J.P. Morgan Escrow Direct.

Note for Shareholders in Paying Agent transactions

For questions about the merger/acquisition, how your consideration was calculated, or any other details about the transaction you are participating in, please contact your company or company representative.

For questions about your payment(s), document submission, or if you have failed identity verification and are locked out of the Paying Agent Portal, please contact your Escrow Services deal team contacts. You may also contact us at:

• Email: paying.agency.inquiries@jpmchase.com: opens a blank email
• Telephone: 1-800-318-5202
• Hours of Operation: Monday through Friday, 9am to 5pm EST

You may also review Frequently Asked Questions: opens in new window on the content and access “how-to” guidance within Paying Agent Portal.

System Compatibility

You can access J.P. Morgan Escrow Direct on your mobile phone or tablet, in addition to desktop or laptop.

Note that the Paying Agent Portal module of the website works best on desktops and laptops, rather than mobile devices.

Please note System Requirements: opens in new window for optimal experience in accessing the website.