In order to improve your user experience, please follow these recommendations for minimum and optimum hardware and software configurations for a desktop computer or mobile device used to access and run the J.P. Morgan Markets suite of applications. You will be able to use the platform and its applications on any device that meets the minimum requirements; however, J.P. Morgan recommends the optimum configuration for an enhanced user experience.
| Element | Minimum | Optimum |
|---|---|---|
| Processor | Intel Pentium Dual Core at 2GHz or higher | |
| System Memory | 2GB | |
| Display | 32MB of Video RAM | |
| Hard Disk Space | 1024x768 | 1280x1024 |
| Input Devices | Mouse or touch screen |
| Element | Minimum | Optimum |
|---|---|---|
| Operating System | Windows 10 | |
| Browser | Google Chrome 40.0, Microsoft Edge, Firefox 34.0, Safari running on Mac OS X 10.9 (or better with cookies enabled) | |
| Encryption | Not required, 128 bit recommended | 128 bit |
| Adobe Flash Plug-In | Not required, minimum 10.1 recommended | 11.0 |
| Adobe Reader | 7.0 | 8.0 |
| MS Excel (export) | MS Excel 2000 | MS Excel 2007 |
| Element | Software Name and Version |
|---|---|
| Browser | Internet Explorer, Google Chrome <40.0, Firefox <34.0, Safari running on Mac OS X <10.9 |
| Operating System | Windows Server 2003, Windows XP |
| Ciphers Name | Protocol |
|---|---|
| ECDHE-RSA-AES128-GCM-SHA256 | TLSv1.2 |
| ECDHE-RSA-AES256-GCM-SHA384 | TLSv1.2 |
| ECDHE-RSA-AES128-SHA256 | TLSv1.2 |
| ECDHE-RSA-AES256-SHA384 | TLSv1.2 |
| ECDHE-RSA-AES128-CBC-SHA | TLSv1.2 |
| ECDHE-RSA-AES256-CBC-SHA | TLSv1.2 |
| AES128-GCM-SHA256 | TLSv1.2 |
| AES256-GCM-SHA384 | TLSv1.2 |
| AES128-SHA256 | TLSv1.2 |
| AES256-SHA256 | TLSv1.2 |
| AES128-SHA | TLSv1.2 |
| AES256-SHA | TLSv1.2 |
If you do not meet the minimum requirements outlined above, you may not be supported. As we implement performance enhancements and continue to launch new functionality to the platform, you will be better served by migrating to the configurations recommended here. If you have any questions, please contact J.P. Morgan Markets Client Services.
Note for Clients and Shareholders of Escrow Paying Agent transactions
Please note that the Paying Agent Portal module of the website works best using desktop or laptop computers rather than mobile phones or tablets.